JOB DETAILS

JOB DETAIL

[About job]
This is a sales support position at Japanese IT company that provides Cloud Camera(CCTV) Solutions.

**Main Responsibilities:**
- Data processing and document creation using Excel
- Coordination with internal customer service teams (e.g., client negotiations, scheduling installations, delivery timelines, issue resolution)
- Shipment, inventory control, and purchasing of camera products
- Operational improvements through cross-departmental collaboration and workflow optimization
- Manual creation and promotion of operational efficiency
- Cooperate with Japan HQ (*You will be communicating in Japanese)
- Other tasks assigned by company

REQUIRED WORK EXPERIENCE

【Requirements(Must Conditions)】
・Bachelor's Degree
・Japanese Language Proficiency: JLPT N1–N2 level, capable of business-level conversation and document writing
・Customer Communication Experience: Minimum 3 years of experience handling customer inquiries via phone and email (industry not specified)
・Ideal candidates will have experience responding to end-user inquiries regarding additional orders, delivery schedules, and product issues
・Basic PC Skills: Intermediate proficiency in Word, Excel, and PowerPoint
・Must be able to organize and analyze data in Excel, and create structured formats and templates

【Preferred（Not Must）】
・Experience in any of the following areas: shipping, inventory control, or procurement
・Background in sales, business planning, marketing, or business development
・Work experience in the IT industry, SaaS-related businesses, or startups
・Experience in service industries, leasing, or rental businesses
・Proven ability to coordinate and drive initiatives across multiple departments
・Experience in creating operational manuals and proposing process improvements