JOB DETAILS

JOB DETAIL

- Proficiency in troubleshooting hardware and software issues (e.g., desktops, laptops, printers, mobile devices).
- Strong knowledge of Windows operating systems
- Familiarity with common software applications such Microsoft Office 365 and Access.
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VPN).
- Experience with helpdesk and SLA system.
- Knowledge of Active Directory, user account management, and basic cybersecurity practices.

REQUIRED WORK EXPERIENCE

- Bachelor’s degree in information technology, Vocational paths or Rajabhat universities, Computer Science, or a related field.
- Experience 1-3 years of experience in technical support or helpdesk role (Experience supporting end-users in a corporate or remote environment, Familiarity with ITIL processes or incident management workflows is a plus.)
- Good command in English both speaking and listening.
- Able to type in touch typing in English.
- Ability to work overtime or provide on-call support, depending on the organization.
- Willingness to stay updated with evolving technologies and participate in ongoing training.
- Strong problem-solving and analytical skills to diagnose and resolve technical issues efficiently.