JOB DETAILS

JOB DETAIL

- Familiar with principles of dealing with majority of products e.g Thermoforming, Tray sealer, etc
- Provide timely installation, repair and troubleshooting service of general mechanical, electronic and operational aspects of machines and other third party equipment.
- Carry out preventative maintenance at customer sites as per service contract requirements and other third party equipment.
- Response timely to customers’ request by effectively listening and answering their enquiries accurately with straight-forward communication style.
- Report customers’ feedback to superior with accurate information
- Identify cross-selling opportunities by understanding customers’ needs and forward internally to other departments, e.g. sales team.
- Prepare working reports for use within the company or for the customer e.g. service and audit reports.
- Assist the sales staff in equipment presentations and technical enquires when necessary.
- Participate in technical training and meetings as required to ensure skills are in date and appropriate.
- Handles other tasks that may be assigned by Management as the need arises.

REQUIRED WORK EXPERIENCE

- Bachelor degree in Mechatronics engineering or electrical engineering
- At least 2 years’ experience in machinery service roles in the food and or medical.
- packaging/manufacturing industries with ability to read electrical drawings
- Good command in English TOEIC score at least 550 is preferred.
- Preferable related packaging equipment experience including thermoforming, Tray sealer, Chamber machines and MR labelling equipment.
- Excellent customer service skills with the ability to communicate at all levels
- Proficient in using Microsoft Office applications with the advanced Excel and Power Point skills.
- Willingness to travel within Thailand and internationally intensively.