JOB DETAILS

JOB DETAIL

BT Midland is a subsidiary of Toyota Industries corporation Japan and we are the number one in warehouse truck sales, rental and services market in Thailand.
Our customer is a leading warehouse, large retailer, distribution center and logistics business. we are looking for Director who handles for overall after sales service functions – Service operations, After sales, Service Advisor (SA), Spare Part, Service Admin, etc. directly report to MD
Job Description
• Maintaining and continuously improves service operation to level up efficiency to make customer satisfaction and compete with other competitors
• Build and establish good work relationship with customer to facilitate increased revenue
• Monitor contract details to notify customers of pending expiration and help process renewal
• Organize promotional and marketing campaigns to create awareness and product/service publicity
• Provide line management to the Heads of Service and Service Managers. Upskill and develop services team members.
• Develop and prepare the Services strategy and budget for presentation to and approval by the Board. Support the Services teams to develop their business plans
• A self-starter who is highly organized and able to plan, balance and manage competing priorities
• Supervise a service team (100+ people), covering the country
• Supervise the operations of after sales teams to ensure set targets are met
• Ability to plan and deliver projects on time and within budget, and to meet or exceed objectives
• Develop and implement strategies effective for ensuring a satisfied customer and increased returns in service business
• Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
• Develop and implement strategies effective for training, engineering and innovation supports
• Demonstrated analytical skills and the ability to problem solve
• Collaborative approach with the ability to establish partnerships
• Provide written and verbal updates to the MD, Board of Director where appropriate.

REQUIRED WORK EXPERIENCE

• Bachelor’s Degree in engineering and prefer Master degree in MBA.
• 5-7 years of experience in after sales services – Forklift, Truck or Automobile, at least 5 years in management level is a must
• Good command in English, both spoken and written
• Proactive, Positive Attitude, Strong communication skill, high commitment and honest
• Outstanding interpersonal skills and the ability to work effectively with a wide range of people including the board, staff, corporate partners and other external stakeholders
• Highly effective strategic and project management skills
• Excellent IT and business analytic skills
• Sound financial skills
• Experience of growing an after sales business by locking in active customers with value based services and parts contracts