JOB DETAILS

JOB DETAIL

1. Customer Service Leadership:
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Oversee customer support operations, ensuring prompt resolution of complaints and inquiries.
• Analyze customer feedback to identify areas for improvement and implement corrective actions.

2. Sales Strategy and Execution:
• Develop and execute comprehensive sales plans to achieve revenue and growth targets.
• Identify and capitalize on new market opportunities and customer segments.
• Lead, mentor, and motivate the sales team to meet and exceed targets.

3. Team Management:
• Recruit, train, and manage a high-performing customer service and sales team.
• Set clear goals and performance metrics for team members, conducting regular evaluations.
• Foster a collaborative and results-driven work environment.

4. Data Analysis and Reporting:
• Monitor and report on key performance indicators (KPIs) for customer service and sales.
• Use data insights to make informed decisions and optimize strategies.
• Present progress and recommendations to senior leadership.

5. Cross-Functional Collaboration:
• Work closely with marketing, product development, and operations teams to align efforts.
• Provide customer insights to shape product offerings and marketing campaigns.
• Ensure seamless integration of sales and service processes.

REQUIRED WORK EXPERIENCE

• Bachelor’s degree
• Proven experience in a leadership role within customer service and/or sales.
• Strong understanding of sales techniques, and customer service principles
• Excellent interpersonal, communication, and negotiation skills.