JOB DETAILS

JOB DETAIL

Department: Sales
Reports to: Branch Manager / Sales & Marketing Manager (as per organization)

Key Responsibilities
1) Sales Management & Business Development
• Develop and execute sales plans (monthly/quarterly/annual) to achieve revenue and profit targets.
• Identify new business opportunities and expand existing accounts (Key Accounts).
• Build and manage sales pipeline, forecasting, and customer visit plans (Call Plan).
• Conduct market and competitor analysis to support growth in the Northern region / industrial estates.
2) Japanese Customer Management (Key Account Handling)
• Manage key accounts, with a strong focus on Japanese customers / Japanese companies.
• Communicate, attend meetings, and negotiate with customers in Japanese (including presentations and summaries).
• Handle customer requests, concerns, and complaints, coordinating with internal teams to ensure professional resolution.
3) Quotation, Contract & Profitability Control
• Prepare quotations and propose suitable logistics solutions for customers.
• Coordinate internal approval and support documentation for contracts/service agreements.
• Work closely with Operations/CS/Finance to ensure pricing, cost awareness, and profitability control.
4) Cross-functional Coordination
• Coordinate with internal teams (Operations, Customer Service, Customs, Warehouse, Trucking) to ensure service quality and SLA achievement.
• Collaborate with HQ, other branches, and NX global network to support cross-location customer requirements.
5) Team Leadership & Reporting
• Lead, coach, and monitor sales team performance and KPIs.
• Provide guidance on sales skills, customer management, and closing techniques.
• Prepare regular sales reports, pipeline updates, and performance presentations for management.

REQUIRED WORK EXPERIENCE

• Bachelor’s degree or higher in Business Administration, Marketing, Logistics, or related fields.
• Minimum 5–8 years of B2B sales experience (logistics industry preferred).
• At least 2–3 years of experience in a supervisory/managerial role.
• Strong experience handling corporate clients; experience with Japanese accounts is highly preferred.
• Japanese proficiency: JLPT N3 or above (N1 is a plus).
• English: being able to communicate in a business context (email/meeting) is an advantage.
• Strong consultative selling, negotiation, and presentation skills.
• Ability to manage pipeline, forecasting, and sales planning systematically.
• Knowledge of logistics services (Air/Ocean, Customs, Warehouse, Trucking) and basic cost/pricing understanding.
• Strong leadership, accountability, and a result-driven mindset.
• Proficient in MS Office (Excel/PowerPoint) and able to learn CRM/internal systems.
• Able to travel for customer visits within Chiang Mai/Lamphun/Northern region and occasionally to other provinces.
• Having a driving license/own car is an advantage (if required by company policy).