JOB DETAILS

JOB DETAIL

Key Responsibilities:
Organizational Management
• Oversee and manage Customer Service, Sea Freight, Air Freight, and Customs departments comprehensively
• Provide recommendations, consultation, and participate in developing business strategies and overall direction
• Plan and establish operational guidelines aligned with company policies and business strategies
• Review and monitor strategies, KPIs, targets, and work plans for all departments under supervision
• Budget and Resource Management
• Participate in preparing annual departmental budgets
• Manage operational costs within budget and optimize resource utilization
• Monitor and evaluate departmental performance against plans and defined KPIs
Operations
• Manage and coordinate between CS, Sea Freight, Air Freight, and Customs departments for efficient collaboration
• Negotiate with airlines, shipping lines, and customs authorities to determine optimal operational solutions
• Handle and resolve complex problems involving internal and external stakeholders
• Monitor and coordinate decision-making processes for air and sea freight space management
• Development and Improvement
• Analyze internal and external factors affecting business operations
• Apply creativity to propose new ideas focusing on service improvement and operational process enhancement
• Analyze and identify approaches to increase efficiency across all operational lines
People Management
• Promote and support staff training and capability development
• Manage, monitor, and evaluate departmental performance according to plans and targets
• Delegate responsibilities to subordinates and follow up for evaluation purposes
• Communication and Coordination
• Communicate and coordinate with airlines, shipping lines, customs, and agents both domestically and internationally
• Present work results, reports, and strategic recommendations to General Manager and senior executives
• Build and maintain excellent relationships with clients and business partners

REQUIRED WORK EXPERIENCE

• Bachelor's degree or Master’s degree in Business Administration/Logistics/International Trade or related field
• Minimum 8-10 years of experience in Logistics (Sea Freight/Air Freight/Customs)
• At least 3-5 years of experience in managerial position (Manager level or above)
• Experience managing multiple departments simultaneously
• Knowledge of air and sea freight processes and customs procedures
• Experience negotiating with airlines, shipping lines, and government agencies
• Strategic planning and big-picture management capabilities
• Strong leadership and ability to manage multi-departmental teams
• Analytical thinking and complex problem-solving abilities
• Budget control and cost management expertise
• Ability to handle urgent situations efficiently
• Excellent interpersonal skills and communication at all levels
• Outstanding presentation and communication skills