JOB DETAILS

JOB DETAIL

Manage and maintain strong relationships with key customers, both local and international.

Handle complex customer requirements and provide high-quality service with professional solutions.

Review and prepare quotations, production orders, and schedules to ensure accuracy and timely delivery.

Coordinate closely with production, quality, and logistics teams to resolve issues and provide proactive updates to customers.

Independently handle escalated customer complaints and ensure effective resolution.

Prepare detailed reports and insights for directors and senior management, including risks and improvement opportunities.

Monitor customer service processes and recommend improvements to enhance efficiency and customer satisfaction.

Act as the main liaison between customers and the manufacturing team for high-value or special orders.

Perform other senior-level administrative and operational tasks as required.

REQUIRED WORK EXPERIENCE

ึ6–10+ years of experience in customer service within the jewelry industry.

Strong expertise in managing key accounts and solving complex customer issues.

Bachelor’s degree in Jewelry, Business Administration, or a related field (Master’s degree is a plus).

Excellent communication and negotiation skills with proven ability to build and maintain long-term client relationships.

Good command of spoken and written English; additional languages are an advantage.

Proficient in MS Office (Excel, Outlook, Word) and Adobe applications.

Highly detail-oriented, organized, and able to manage multiple priorities independently.