JOB DETAILS

JOB DETAIL

Subordinate: 3 (2 Asst. Manager & 1 Leader)
Report to Sr. Manager
Dept: Operation Support
Responsible for Quality Control Team & Customer Service Team

- Provide guidance and consultation to the team to ensure smooth operations.
- Update manuals for branches and take responsibility for overall hygiene management.
- Review and verify the accuracy of various documents within the team (e.g., manuals and supporting work documents).
- Manage and handle customer complaints.
- Develop improved work methods and processes for the team.
- Edit and produce videos, such as hygiene-related videos.
- Perform other tasks as assigned by the Senior Manager.

REQUIRED WORK EXPERIENCE

- Bachelor's or master's degree any related fields.
- *Minimum 3 years of experienced in quality control (hygiene management) and customer service in chain restaurant industry.
- *Proven ability to manage team and give advice as needed.
- Lower Intermediate Level of English.
- *JLPT N2 or higher