JOB DETAILS

JOB DETAIL

• Manage 5 staffs who support our IT Operation support service including consult, coaching and support training efforts
• Support change management at the operation level and Services level
• Apply a structured methodology, dispatch to suitable engineer and lead change management activities
• Create WP/actionable deliverables for the core change management plans and complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Support communication efforts and Assess the change impact
• Define and measure success metrics and monitor change progress, track and report issues to upper level

REQUIRED WORK EXPERIENCE

- Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or related fields.
- Experience at least 5 years in managing network support operation team
- A solid understanding of how people go through a change and the change process
- In-depth understanding of Routing and Switching and communication protocols (mainly TCP/IP), routing protocols
- Experience with and knowledge of ITIL, change management principles, methodologies and tools
- Strong Technical experience with Cisco L2,L3 switch
- Technical experience with Cisco Wireless Controllers and Aruba 7010 Wireless Controllers/ClearPass
- Strong Technical experience with Next-Generation Firewall Palo-Alto, Fortinet, Cisco and Checkpoint
- Hand-on experience with Load Balance/Fortigate, Proxy and Velocloud/Viptela SD WAN
- Cisco certified Network Professional Security (CCNP Security)
- Cisco Certified Network Professional Enterprise (CCNP Enterprise)
- The Palo Alto Networks Certified Network Security Engineer (PCNSE)