JOB DETAILS

JOB DETAIL

• Responding to user queries and troubleshooting issues they encounter with hardware or software
• Resolving common technical problems or escalating them to higher levels of support as needed.
• Ensuring systems are functioning properly by monitoring and maintaining operational systems, networks.
• Identifying and resolving potential issues before they affect users.
• Running tests to ensure everything works smoothly and maintaining updates and patches.
• Communicating with external vendors for troubleshooting
• Creating accounts for new staff, assign permissions, and helping with first-time login setups.
• Ensuring employees understand the login process and can access the resources they need.

REQUIRED WORK EXPERIENCE

- Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or related fields.
- Experience at least 3 years in Internal IT support
- Good command of English
- MS Office