JOB DETAILS

JOB DETAIL

- To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
- To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
- Prepare Corrective & Preventive Action & Non – conformance Service
- To monitor KPI and assure that committed KPI’s are met to customer satisfaction
- To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments
- To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
- Any special assignment by superior

REQUIRED WORK EXPERIENCE

- Bachelor’s degree or Higher in related fields
- Over 5 years working experience in the same field (Logistics, International Freight Forwarder)
- Good experience in Sea freight & Customs Import / Export Clearance process
- Skilled in using tools for root cause analysis, problem-solving and improvement solution.
- Good Command of English (written and spoken)
- Computer skills with Microsoft Office (ฺPivot Table, Vlookup etc.)
- Must have a car and a driver's license.