JOB DETAILS

JOB DETAIL

Looking for Sales Coordination & Back Office Support position at an English school.

Overview:
The Sales Coordination & Back Office Support position is primarily responsible for:
1. Customer management
2. Sales management
3. Time & attendance management
4. Classroom environment maintenance.

This role includes the following responsibilities:

Job Description:
•Sales Coordination
Handling inquiries from parents, coordinating counseling sessions with counselors.
Following up with prospective customers after free trial lessons.

•Customer Management
Creating customer registration forms.
Inputting customer information into the customer management system.
Creating enrollment guides.
Monitoring the status of class rescheduling and facilitating its rescheduling.
Responding to questions from parents via Line.
Coordinating individual meetings by request from parents
Facilitating communication between Japanese customers (parents & children) and Thai teachers (translation).

•Sales Management
Issuing invoices/tax invoices (PEAK system)
Managing revenue collection from customers
Coordinating with outsourced accounting services
Attendance Management
Managing full-time/part-time staff attendance
Coordinating with outsourced payroll calculation services
Creating payment slips and distributing them to staff

•Other Back Office Tasks
Managing inventory and ordering teaching materials
Equipment management/classroom cleaning
Other tasks as directed by the principal

REQUIRED WORK EXPERIENCE

• Obtained JLPT N1 or N2
• Experience in Customer service, sales coordination or HR general affairs.

Advantage:
• Experience in classroom operations in education or service industry
• Working experience in startup companies

Personality:
• Excellent communication skills
• Strong problem-solving abilities
• Ability to cooperate in a team
• Attention to detail
• Time management skills