JOB DETAILS

JOB DETAIL

• Handle export customer business on day-to-day operation.
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalate serious complaints or issues that you are not equipped to deal with.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Responsibility to check & follow up P.O. (Purchasing order) from customers.
• Seek information from internal and external sources and prepare reports in required formats by monthly update (e.g. market trends, price index, competition, product innovation, packaging, and so forth).
• Consolidate and validate data from teams to prepare monthly and quarterly reports.
• Prepare reports, presentations, documents, or other materials as requested.
• Analysis of Monthly / Yearly, and the supervisors consider a Key Performance Indicator of the agency and the promotion track to meet its objectives.
• Work on ad hoc projects as assigned.

REQUIRED WORK EXPERIENCE

- Bachelor's degree or higher in Marketing or related.
- More than 10 years of experience in the management of customer service or Sales and business development in the OEM industry (Consumer product is preferable)
- Good command in English
- Great computer and problem-solving skills
- Ability to drive and travel between Bangkok and Pathum Thani a few times a week.
- Excellent interpersonal skills and high creativity