JOB DETAILS

JOB DETAIL

• Handle incoming customer inquiries via phone, email, and in-person visits, addressing their concerns, providing product information, and resolving issues in a timely and professional manner.
• Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail to ensure customer satisfaction.
• Assist customers with product troubleshooting, technical support, and warranty claims, collaborating with relevant departments to ensure timely resolution.
• Coordinate with the sales team to provide support during the pre-sales and post-sales processes, including order tracking, delivery scheduling, and follow-up communication.
• Maintain accurate customer records and documentation, including order histories, service requests, and communication logs, using company system.
• Proactively identify opportunities to enhance the customer experience, gather feedback, and suggest improvements to product offerings or service procedures.
• Stay updated on industry trends, product developments, and competitive landscape to effectively communicate with customers and provide informed assistance.
• Collaborate with cross-functional teams, including sales, factory, and technical support, to achieve company goals and objectives related to customer satisfaction and retention.

REQUIRED WORK EXPERIENCE

• Male and Female age 25 – 35 years old
• Bachelor's degree in business administration, Marketing, or related field preferred.
• 2 -5 years of work experience in customer service roles, preferably in the automotive industry.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and abilities to handle challenging situations with empathy and diplomacy.
• Proficiency in MS Office suite
• Ability to work independently as well as part of a team in a fast-paced environment.
• Business level of English with TOEIC 650