JOB DETAILS

JOB DETAIL

【Main Duty】
Support work for Japanese engineers

【Product】
Steel

【Job Description】
・Respond to customer queries in a timely and accurate way, via phone, email or chat
・Analyze and report product malfunctions
・Communicate Steel-related details with the Japanese head office
・Information update in internal database
・Share feature requests and effective workarounds with team members
・Inform customers about new features and functionalities
・After-sales service for steel products
・Interpreter and Responding to client inquiries
・Cooperating with clients to improve quality and technical problems
・Visit a client with a Japanese engineer
・Other assigned tasks

Report to Japanese

REQUIRED WORK EXPERIENCE

【Must】
・Bachelor's Degree
・Male or Female
・Age between 22-30 years old （Can apply new graduate）
・More than 3 years of work experience as an interpreter
・More than 2 years of sales support and Sales Coordinator experience
・Intermediate Level of English　（Must have TOEIC 750 UP）
・Intermediate Level of Japanese　（Must have JLPT N2）

【Advantage】
・who has knowlege about engineering is better
・People who have worked in a company related to iron
・who have worked in a company related to steel