JOB DETAILS

JOB DETAIL

Primary Purpose of Job:
• To manage customer requirements and fulfillment to achieve business goals.
• To be responsible for strategic ordering & material planning for sustainable growth sales.
• To develop strong customer relationships with existing accounts and expand the network.

Major Responsibilities
• Reports to Inside Sales Team Leader
• Process customer orders, plan, schedule delivery, and prepare shipping documentation.
• Attend to customer inquiries/complaints/feedback and liaise with Sales for follow-up replacement or credit note with the process of goods return
• Provide effective communication and coordination between Sales and Customers.
• Plan & prepare purchase requisition to Purchase/Procurement according to customer order, forecast & stock keeping agreement
• Ensure all risk buys are authorized by management.
• Ensure on-time deliveries to customers.
• Expedite Purchasing/Procurement/Sourcing for inward deliveries from suppliers.
• Liaise with Warehouse/Store for outgoing deliveries to customers.
• Review and be proactive with Sales/Customers for Excess & Obsolete Inventory Items for moving and depletion on the stock.
• Assist Sales to update and manage customer projects.
• Play a proactive approach in handling customer needs.
• To manage & review the account receivable and inventory status on a monthly basis

REQUIRED WORK EXPERIENCE

• Minimum bachelor’s degree in Sales & Customer Service or other related fields can be in considering at least 2-3 years of sales support experience.
• Age between 28-35 years old
• Experience in the fastener-related industry or Inside Sales would be an advantage.
• Customer-focused and had strong handling customer management, negotiation, and communication skills
• Fluent in English both oral and written and able oversea conference