JOB DETAILS

JOB DETAIL

-Receive and response customer for incidents/requirements related to server issues (as a main) and other some
PC,Network issues via call and e-mail
-Offsite & Onsite troubleshoot problem about server (as a main) and other some PC,Network issues
-Coordinate with related parties to troubleshoot and update until problem is sovled.
-Onsite do the preventive maintenance of customer's server and create report then submit to customer. (Monthly, Weekly)
-Support & troubleshoot internal server issues and and internal IT issues

REQUIRED WORK EXPERIENCE

- Female and Male (Thai Nationality)
- Age 28-32 year old
- Bachelor Degree of Computer Science, IT, Computer Engineering, Business Computer, or other related field
- Have experience 2-3 years in helpdesk IT support of server issues (as a main) and other some PC,Network issues
or have experience in server's admin role but also willing to learn and do the support work in customer's site
- If have knowledge about cloud service such as AWS will be advantage
- Have troubleshooting skill, Strong service mind and Good mindset
- Can work together with other team's members and can work under pressure