JOB DETAILS

JOB DETAIL

-Manage and grow maintenance accounts for existing clients
-Identifies target customers, analyzes their business needs and generate appropriate recommendation or proposal of our services to meet their needs
-Once proposal is successful, he or she has the responsibility to see through implementation of the proposal or plan
-Responsible for periodical business review (include payment collection) with customers for the existing business and constantly explore new area of opportunity
-To actively contribute to the growth of existing clients and the generation of new businesses
-Review and assess customer service contracts
-Market research on emerging technologies and review our range of service offerings
-Collaborate with cross-functional teams on service delivery
-Maintains strong customer relationships
-Liaise with company management to support and implement growth strategies

REQUIRED WORK EXPERIENCE

- Bachelor's degree in any field.
-The ability to really listen to customers
- Minimally 2 years of experience in the AV / IT industry
- In-depth knowledge of customer service principles and practices
- Proficiency in MS Office applications
- Self-driven, persistent, and highly motivated
- Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
- Ability to write and speak good English
- Positive attitude and incredible work ethics