JOB DETAILS

JOB DETAIL

DEPARTMENT : Duty-Free
REPORTS TO : Senior Sales Manager – Duty Free and Special Accounts

POSITION PURPOSE:
- To define, propose, and implement strategies, in line with overall commercial policy, in order to strengthen the company's business and generate optimal profitability with key duty-free customers
- Full volume and P & L responsibility including effective negotiation for each key account
- Implementation of strategies pricing/supply policies and trade terms with each key account
- Co-ordination with Marketing, Finance, and Logistics to provide the best possible service to customers
- To achieve both short and long-term objectives for sales growth.

KEY RESPONSIBILITIES:
- Develop and maintain strong customer relations. Manage and act as the primary interface with key customers. Activities to include: Promotion planning/implementation; Negotiation; Business agreement with customers; Regular business reviews; Value-added services; New product introduction and Customer fulfillment.
- Identify customer's objectives and strategies to ascertain how to address the company's brand objectives.
- Together with the support of Marketing, define and present to the Managing Director for approval objectives, strategies, and action plans for customers (profit, volume, pricing, discounts, promotions, and service levels) in order to maximize company’s share of customer business.
- Regular analysis of performance versus plan, reporting both opportunities and risks, and developing and recommending action plans to achieve the annual plan.
- Troubleshooting in conjunction with issues such as delivery, cash management, forecasting, etc.
- Track and share information throughout commercial functions: Pricing; Competitor activity; Consumer data and records; Category movements/trends; Co-ordinate effective use of all available resources i.e. I.T., HR, Logistics etc, to maximize customer performance.
- Manage and develop Duty-Free PCs

REQUIRED WORK EXPERIENCE

- Business graduate with 6-7 years of experience in the consumer product area. FMCG experience involving sales to modern trade distribution would be an added benefit
- Ability to adapt to different cultural backgrounds and keep abreast of business development trends
- Knowledge of commercial best practices
- Ability to develop and train sub-ordinates
- Strong interpersonal skills to develop close relationships with key customers
- A pragmatic innovator, self-motivated, and hands-on achiever
- Strong communication skills, problem solving and decision making ability.
- Strong knowledge and awareness of both local/regional brand strategies and product knowledge
- Able to plan and organize effectively
- Retail and merchandising knowledge
- Excellent language skills both in Thai and English
- Flexibility in working long hours
- Computer literate in Microsoft Office, especially Excel and Power Point