JOB DETAILS

JOB DETAIL

Report to Project Manager

• Improving and maintaining policies, processes, and procedures of IT Service Management Processes
• Response for managing the life cycle of all problems to both prevent the incident and minimize the impact of the incident on Operation service Teams.
• Manage work process to act as the leader in case to find solutions such as complaint from End users which relates to Infrastructure and Applications including tracking in a related case.
• Provide and embedment in New Technology for processes in the new ways of solutions and New tools for support in Operation Service Team’s work process.
• Representative as the planner in design and continuous improvement and innovation by Identify Knowledge and Skill gaps to Improve Operation Service teams Including of act as the innovator for summarizing the New Technology for finding suitable tech to support the work process.
• Developing IT Service Management Process solutions for
• Summarized process compliances and create a report for management
• Support team with any process requested inquire

REQUIRED WORK EXPERIENCE

• Bachelor or Master’s Degree in Computer Science, Computer Engineer, Information Systems, Business Administration, or related fields
• Proficiency in industry-standard process methodologies (e.g., Agile)
• Excellent verbal and written communication skills
• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time
management skills
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed