JOB DETAILS

JOB DETAIL

• Manage Service Desk operations and deliver 1st Tier IT support to internal users.
• Serve as a primary point of contact for IT-related inquiries and issues.
• Handle internal communications, including:
- Internal announcements
- Newsletters
- Advisories
- Follow-up notices
• Manage IT Asset Management activities, including procurement, tracking, and maintenance of IT assets such as computers, notebooks, telephones, and related equipment.
• Monitor IT infrastructure and systems and prepare operational and status reports.
• Maintain and update the internal IT knowledge base to support efficient issue resolution.
• Ensure compliance with company policies, procedures, and IT standards.

REQUIRED WORK EXPERIENCE

- Bachelor’s degree in a related field.
- 2–5 years of experience as a team lead or senior staff in IT Support Service Desk or IT Client Support, with proven ability to manage operations.
- Basic understanding of computer systems and networking concepts.
- Good English communication skills (reading, writing, and speaking).
- Team-oriented mindset with the ability to collaborate across departments.
- Knowledge of ITIL framework is an advantage.