JOB DETAILS

JOB DETAIL

- Identify and diagnose system failures and provide support to local users
- First-level response to bugs, formulation, and implementation of workarounds
- Report bugs to system development vendors, request fixes, and track progress
- Verify fixes and report completion to field operations
- Identify improvement areas in existing functionalities and create system specifications and requirements
- Conduct interviews with local farmers and stakeholders to determine necessary system improvements
- Provide user support and handle inquiries (e.g., guidance on using the agricultural application)
- Enhance system stability and optimize operational processes
- Create specifications for system improvements and new features
- supporting and enhancing system operations through close communication with users and external development vendors

REQUIRED WORK EXPERIENCE

- Minimum 3 years of experience in system operation and maintenance
- Experience in troubleshooting, bug handling, and system operations management
- Experience in system specification creation and requirements definition
- Experience coordinating with external vendors and development teams
- Business-level proficiency in English (for communication with the development team)
- Strong communication skills to work effectively with field users (e.g., farmers)