JOB DETAILS

JOB DETAIL

We are looking for passionate and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities.

Responsibilities:
The main responsibilities of the position include:
- Develop and maintain excellent relationships with prospective and existing clients
- Drive client engagement and motivate them to increase service usage, aligning with the company’s targets.
- Responsible for activating new client leads or following up with potential clients
- Handle client inquiries and ensure that high level service is provided with company product and services.
- Perform personal clientele analysis and taking actions as required
- Stay abreast of the latest developments, products and marketing promotions and the relevant terms and conditions; and communicate them to the clients
- Ensure compliance with the company’s legal guidelines and compliance procedures
- Provide suggestions on system enhancements
- Act in the best interest of the company always, and cooperate with the rest of the Client Relations team to perform business development
- Contribute to the team effort by achieving targeted results
- Cooperate effectively with other departments as necessary
- May require performing client registration responsibility at company's event if assigned.

REQUIRED WORK EXPERIENCE

- Any gender, age not over 30 years old
- Degree in any business-related field
- Background in sales/tele-sales experience at least 1-3 years
- Client handling experience in the financial services sector will be considered an advantage
- Excellent oral and written skills in English
- Reliable, with integrity of character
- Outstanding communication and interpersonal skills
- Dynamic, innovative and target-oriented
- Have a growth-oriented mindset.
- Strong computer literacy

**Require all applicants to pass 1-week on-site training at office, before signing employment contract.**
**All applications will be treated with strict confidentiality.**

Interview Processes
- HR Screen
- Interview with Line Manager(s)
- 1-week Training at Our Office with assessment on the last day of training
(After passing the training, Employment Contract will be signed. The first day of training is the first day of employment. If fail the assessment, training compensation will be given via cheque.)