JOB DETAILS

JOB DETAIL

Department: Service HQ
Reporting line: To Service Manager

1. Customer-oriented, responsible for the daily operation of service work to guarantee high customer satisfaction;
2.Based on yearly service KPI index, decompose and monitor the process on a quarterly/monthly basis to ensure that the index can be achieved;
3.Responsible for leading and motivating subordinators so that all staff think and act in a customer-centric manner;
4. Organize and arrange daily training for service staff to improve their ability;
5. Assist in service manager in the daily management of service department, and reasonably assign work tasks to team;
6.Responsible for establishing and improving the service system and forming localized workflow and standards;
7. Complete other work arranged by manager;

REQUIRED WORK EXPERIENCE

- Age not over 33
- Bachelor degree or above, 3-5 years of mobile service work experience (know about repairing);
- Background industry such as tv/cleaning machine/digital device
- Outgoing personality and motivation;
- Responsibility and team spirit, result-oriented, good communication, organization and stress resistance;
- have management experience (Team Management can be small team leader(>=3 team member or several shops));
- Must be able to communicate in Chinese, at least HSK5.
- Good Communication