JOB DETAILS

JOB DETAIL

Main Responsiblility:
1. Responsible for daily system operation routinely.
2. Analyze market and supply situation to take proactive action or preparation.
3. Cooperate with other parties/departments both internal and external organization.
4. Responsible for daily correspondence by email and telephone call with suppliers in oversea Japan, Singapore, Malaysia, China, Taiwan and factory in Lamphun

1. Delivery control Task:
1.1 To process order input to system
1.2 To monitor delivery on time and report to customer (order balance)
1.3 To expedite and negotiate with factory for delivery improvement
1.4 To contact supplier, forwarder and broker to arrange shipment
1.5 To adjust delivery request based on customer's requirement
1.6 To cancel order according to customer's requirement
1.7 To analyse current delivery supply to customer
1.8 To manage service performance and report KPI result to team leader monthly

2. Stock management Tasks:
2.1 To upload forecast and monitor forecast delivery situation
2.2 To analyse forecast and customer demand trend
2.3 To take advance action of stock adjustment based on current demand situation
2.4 To analyse the cause of slow moving stock and manage the slow moving cargo
2.5 To manage stock and report situation with team leader monthly
2.6 To return or transfer cargo to clear dead stock
2.7 To issue scrap proposal form
2.8 To check physical inventory at warehouse

3. Negotiation & Problem Solving Skills:
3.1 To understand customer requirement and offer a better choice or service to customer
3.2 To negotiate with customer for the Win - Win solution
3.3 To visit customer for negotiating or solving any issues relate with operation.

REQUIRED WORK EXPERIENCE

1. Female. Age between 22-26 years old.
2. Bachelor degree in any related fields.
3. At least 1 year of work experience as Customer Service Staff with experience 1)Contacting oversea & domestic suppliers 2)Supporting freightforwarder and factory about delivery process 3)Stock Management 4)Negotiate and handle client's inquity. *All of the 4 points are required to apply this position
4. Upper intermediate level of English is required. *Prefer candidate with TOEIC Score 600 or higher.
5. If have advance skill in excel (Pivot/VlookUp) is an advantage.

[NOTE]:
*Please attached TOEIC Score Certificate with candidate's profile

Flexible Work Hours:
Time-In: 7:30 - 09:00 AM.
Time-Out: 4.30 - 6.00 PM.
Flexible Break Schedule (1 Hour): 11.00-12.00, 11.30-12.30, 11.45-12.45, 12.00-13.00
Voluntary Work from Home: 2days/week (can should any day from Mon. - Fri. *Permanent Rule not just during covid19 situation