JOB DETAILS

JOB DETAIL

- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Travelling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Printer support

REQUIRED WORK EXPERIENCE

- Working experience at least 2-3 years as a IT Desktop Engineer
- Basic knowledge of SOE and group policies
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
- Good command of English

In-depth knowledge of:
● Windows OS (Windows 7 & 10)
● Microsoft Office & Office 365 applications
● PC/Laptop hardware
● PC/Laptop peripherals, including printers
● Mobile devices

Basic knowledge of:
● Active Directory
● Exchange
● Apple OS