JOB DETAILS

JOB DETAIL

Perform all check-in and check-out tasks, Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

REQUIRED WORK EXPERIENCE

【Must】
・age 25-32 years old
・Bachelor's degre
・Over 3 years experience of front desk staff at the hotel
・Intermediate Level of English

【Advantage】
・Work experience at a Japanese hotel