JOB DETAILS

JOB DETAIL

1. Manage effectiveness and efficiency of all process of Air Export Customer Services to meet with company policy and customer requirement.
2. Review the SOP (Standard Operation Procedures) and set up the proper working flow, reduce unnecessary step, use the program or system instead of human work and assign job to the appropriate CS both spot and regular business.
3. Oversee and direct all operations of Air Export Customer Services team to ensure daily operations efficiencies and achieve objectives.
4. Coach and develop CS team to work well under company strategy, regular training and guidance how to gain the revenue by  CS for GP plus activity.
5. Control process of invoicing to customers & overseas including controlling CSR to airlines with efficiencies, correctly and in due time.
6. Analyze profit & loss reports and take corrective action when required.
7. Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
8. Communicate and motivate staffs' individual performance via observation and review of various productivity matrix's.

REQUIRED WORK EXPERIENCE

1. Male/Female. Age between 30-40 years old.
2. Bachelor’s Degree in Business, Marketing, International Business or Logistics related field.
3. At least 5 years of work experinece as Air Export Customer Service Officer in freight forwarding industry with management experience.
4. Intermediate level of English
5. Able to work on some Saturday from 9.00 am to 12.00 pm (Twice per month)