JOB DETAILS

JOB DETAIL

The Ocean Freight Manager is responsible for overseeing all aspects of ocean freight operations, ensuring efficient service delivery, compliance with regulations, and optimization of operational costs. This role includes managing customer service activities, collaborating with sales teams, negotiating with carriers, and analyzing market conditions to support strategic planning. The ideal candidate demonstrates strong leadership, in-depth industry knowledge, and the ability to drive operational excellence in a dynamic and competitive environment.

'- Responsible for operations and customer service in ocean freight.
- Conduct performance evaluations for direct reports.
- Identify and resolve personnel issues.
- Provide ongoing coaching and mentoring to staff to develop their skills to the highest level.
- Conduct market analysis and provide statistics for the country’s ocean freight activities.
- Collaborate with the sales team on customer maintenance and implementation.
- Provide support to product operations regarding market conditions and rate levels.
- Ensure the quality and performance of billing and job costing in ocean freight operations.
- Ensure compliance with rules and policies.
- Minimize risks by ensuring proper buying rates to maintain gross profit coverage.

REQUIRED WORK EXPERIENCE

- Bachelor’s degree in Logistics and Supply Chain Management, or equivalent.
- Over 5 years of experience in the Freight Forwarding business.
- Strong knowledge and experience in Sea freight customer service & operations, including both import and export.
- In-depth knowledge of complex issues impacting the ocean freight industry.
- Have knowledge of Harmonize codes and tariff tax, customs rules, customs formalities process & customs specialist license preferred
- Experience in successfully communicating with international vendors and partners.
- Highly motivated leader, adept at working in a competitive, challenging, and fast-paced environment.
- Good command of English