JOB DETAILS

JOB DETAIL

Key Responsibilities:
• Manage the help desk ticketing system and ensure tickets are handled timely by IT
engineers
• Ensure all incoming customer requests are addressed promptly and diligently, with no
requests overlooked or neglected
• When necessary, coordinate and support new IT projects, ensuring they stay on track and
within scope and act as a liaison between stakeholders to ensure smooth communication
and task execution
• Handle the team’s administrative tasks as needed upon request

REQUIRED WORK EXPERIENCE

Qualifications:
• Bachelor’s degree in computer engineering, computer science, information technology, or
related field (or equivalent experience)
• 1-3 years of experience in IT, system engineering, or a related field
• Hands-on experience with help desk or ticketing systems is highly preferred
• Basic understanding of networking concepts like TCP/IP and routing protocols
• Proficiency in English (basic to intermediate) and fluent Thai. Knowledge of Japanese is a
strong advantage
• Strong organizational skills and the ability to work independently
• A proactive mindset with a willingness to learn and grow