JOB DETAILS

JOB DETAIL

Japanese Precious Metal Trading Company is looking for Customer Support (Sales Support) position!

As a Customer Support role, you will be in charge of receiving orders, import/export operations and communication with client and suppliers.

1. Communication/arrange between client and suppliers
- Receiving order from client (Thailand and other countries), and clarifying order detail
- Key in the data in the system
- Issue invoices/quotations with a calculator and send to international client and suppliers.
- Communicate with Japanese HQs, factories (in Japan and other countries), and clients.

2. Import/Export Operations
- Handle import/export processes.

3.Delivery Control
- Communicate with client, factory and HQs, to manage delivery schedules, ensuring alignment with client requirements.
- Make sure the products are delivered on timely manner.

4. Internal Coordination/Data input
- Communicate with Japanese HQ and other international branch in Japanese to share Thailand sell out situation
- Work closely with the sales team to support their activities, including document preparation and order arrangements.
- Input & manage data in the company system (System is in Japanese)
- Coordinate with group factories (no external suppliers involved) and ensure all relevant information is shared.

5. Others
- Perform detailed tasks such as document creation, verification, and internal communication.
- Assist sales activity such as documentation and booking drivers
- Other tasks assigned by manager

Note:
-Communication is both through emails and phone calls, in Japanese and English.
-Clients are Japanese, Vietnam and Thailand companies.

REQUIRED WORK EXPERIENCE

Open to both new graduates and candidates with relevant experience.

■For candidates with related experience:
- Bachelor's degree in science field is preferred
- Must have more than 5 years of working experience in import/export operations
- Obtaining JLPT N2 or above (Everyone in the company can speak good Japanese&English)
*Communication skills is more important than JLPT grad.
- Must have intermediate level in English (used for email communication)
- Advantage if having BOI knowledge (another staff is in charge of BOI)


■For new grads:
- Bachelor's degree in science field is preferred
- If not having science related degree, highly preferred if your course at high school is in science / mathematics field.
- Must be good at maths (Most of the time you will be dealing with numbers, and there will be lots of calculations, based on the changes in exchange rate.)
- Obtaining JLPT N2 or above
- Must have intermediate level in English (used for email communication)


This job is suitable for those who enjoys routine-work, but at the same time someone who enjoy communicating with many people in different department.