JOB DETAILS

JOB DETAIL

Position: Assistant manager for electrical service
Assistant Manager Level
Direct Subordinate: 5 members (Engineer Staff)
Direct report to Japanese manager

Main Responsibility:
• Provides solution service & maintenance service to clients (ลูกค้าทั้งภาครัฐและเอกชน) for substation, GIS, Transformer, Switchgear, UPS, Motor, Inverter, PLC, Instrument.
• Advice and guide junior engineer members
• Onsite support in both domestic clients & over clients (i.e. Malaysia, Singapore, Brunei, Vietnam, China, Indonesia, Myanmar, etc.)

Scope Responsibilities:
• Monitor and identify existing technical service issues and provide improved solutions.
• Determine resources required for technical service and present findings to General Manager
• Create short and long term strategic operational plans to improve service quality and minimise problems in a timely and accurate manner.
• Collect and analyse customer issues and reasons for complaints, then develop plans to mitigate them
• Supervise and monitor the performance of all technical service personnel.
• Monitor the adequacy of maintenance spares and equipment requirements and ensure that the purchase order is executed in accordance with the Procurement Department's purchasing schedule.
• Lead and control the performance of the team.
• Review, analyse and execute complex technical studies and project scopes.
• Prepare quotations for electrical equipment and systems requested by other overseas sales companies.
• Site surveys to gather data for design as required.
• Witness shop inspection and Factory Acceptance Test (FAT).
• Site support engineer during construction, erection, testing and commissioning as required.
• Maintain good working relationships with internal groups that support the project.
• Liaise with departments, customers, suppliers, sub-contractors and third parties.
• Work with procurement departments to identify quality suppliers.
• Organise and participate in inter-disciplinary, group company, customer and supplier meetings for PJ order receiving.
• Develop strong relationships and accounts with clients.
• Mentor and assist junior engineers in project tasks.

REQUIRED WORK EXPERIENCE

• Vocational Degree or higher in *Electrical Engineering or other relevant technical education is required.
• Minimum 10 years of previous work experiences in field of *technical service, *engineering service with *managment experience in supervisor or manager level.
• Intermediate level of English. *As able to support oversea clients
• Able to travel upcountry/overseas on business trip upon request for onsite support purpose (i.e. Malaysia, Singapore, Brunei, Vietnam, China, Indonesia, Myanmar, etc.) -- All travel & accommodation expenses will be covered by the company including daily allowance.
• Able to work on Saturday, Sunday, public holiday and night shift. Approx. 20 days/year -- Compensation will be given.