JOB DETAILS

JOB DETAIL

- Manage 5 staffs who support our IT Operation support service including consult, coaching and support training efforts
- Support change management at the Operation level and Services level
- Apply a structured methodology, dispatch to suitable engineer and lead change management activities
- Create WP/actionable deliverables for the core change management plans and complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Support communication efforts and Assess the change impact
- Define and measure success metrics and monitor change progress, track and report issues to upper level

REQUIRED WORK EXPERIENCE

- Male and Female (Thai Nationality)
- Age 30-40 years old
- Bachelor’s degree of Computer Engineering, Computer Science, Information Technology, Electrical Engineering, or Telecom Engineering
- Experience at least 8 years in managing network support operation team
- A solid understanding of how people go through a change and the change process
- Experience with and knowledge of ITIL, change management principles, methodologies and tools
- Hands-on experience with Cisco nexus switch 7900, 3500 series, Cisco Catalyst 3800,3700,2900,6500
- Hands-on experience with Cisco Catalyst 9800, 2504 Series Wireless Controllers and Aruba 7010 Wireless Controllers/ClearPass
- Hand-on experience with Next-Generation Firewall Palo-Alto, Fortinet, Cisco and Checkpoint
- Hand-on experience with Load Balance/Fortigate, Proxy and Velocloud/Viptela SD WAN