JOB DETAILS

JOB DETAIL

- Maintain 8x5 operation of security operation center service (SOC)
- Confirm open cases and support additional analysis & recommend action to be performed to SOC customers
- Coordinate with both customer and support vendor during incident (remote/onsite)
- Be window of SOC customers for incident inquiry support
- Be window of SOC customers for inquiry & change support escalation to SOC vendor
- Summarize list of SOC incidents happen and status for submission to customers periodically
- SOC customer's online account management

REQUIRED WORK EXPERIENCE

- Male and Female (Thai Nationality)
- age not over 30 years old
- Bachelor’s degree of Computer Engineering, Computer Science, Information Technology, Electrical Engineering, or Telecom Engineering
- Experience between 3-7 years (3 years experience in 2nd tier customer support and 2 years experience in Security Operation Center)
- Cyber security incident analysis experience (Preferable)
- Computer incident response experience (Preferable)
- Excellent communication and presentation skills
- Good communication in English language.
- Additional skills as; Service operation, Computer Incident Response and Handling
- Ability to grasp situation based from limited information and make suggestion under logical assumption