JOB DETAILS

JOB DETAIL

- IT Strategy & Planning:
- Develop and implement the company’s IT strategy and roadmap aligned with business objectives.
- Evaluate and recommend new technologies, solutions, and tools to improve IT infrastructure and operations.
- Collaborate with business units to identify their IT needs and provide scalable solutions.
- Team Management & Leadership:
- Lead, mentor, and manage the IT team, including system administrators, help desk staff, and network engineers.
- Establish performance goals and provide ongoing coaching and training for team members.
- Foster a collaborative and proactive IT environment.
- System & Infrastructure Management:
- Oversee the management of servers, networks, cloud services, databases, and hardware.
- Ensure the availability, performance, and security of critical IT systems and services.
- Coordinate system updates, patches, and upgrades to maintain optimal performance.
- IT Support & Troubleshooting:
- Ensure the IT help desk team provides timely and efficient support for end users.
- Troubleshoot and resolve complex technical issues, escalating to senior technical staff when needed.
- Develop and maintain a knowledge base of common IT issues and solutions. - Security & Compliance:
- Manage and enforce IT security policies to protect company data and assets from cyber threats.
- Implement regular data backups and disaster recovery plans to ensure business continuity.
- Ensure compliance with relevant regulations, industry standards, and best practices (e.g., GDPR, HIPAA).
- Budgeting & Cost Management:
- Develop and manage the IT department’s budget, ensuring cost-effective use of resources.
- Track and report on technology expenses, optimizing IT investments.
- Vendor & Stakeholder Management:
- Manage relationships with third-party vendors, ensuring services are delivered according to agreed terms.
- Negotiate contracts and ensure service level agreements (SLAs) are met.
- Collaborate with other departments to align IT services with organizational goals.
- Project Management:
- Oversee IT projects, ensuring they are completed on time and within budget.
- Manage the deployment of new technology systems and software updates.
- Conduct risk assessments and develop mitigation plans for IT projects.

REQUIRED WORK EXPERIENCE

- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
- 5-8 years of experience in IT management, with at least 3+ years in a leadership role.
- Strong knowledge of IT infrastructure, including servers, networks, databases, and cloud technologies.
- Experience with IT security management and data protection best practice.
- Proficiency in managing IT service management tools
- Good proficiency in English
- Ability to prioritize tasks and manage multiple projects simultaneously.