JOB DETAILS

JOB DETAIL

Work as part of HR Team.
Work independently, supporting internal users
Report directly to Thai Manager

- Provide end-to-end technical support and troubleshooting for hardware, software, network, servers, Wi-Fi, VPN, endpoint protection, and business applications within defined SLA.
- Manage user account lifecycle (create, modify, assign privileges, reset password, deprovision) in compliance with Access Control Policy.
- Monitor, maintain, and proactively resolve system and network performance issues to ensure system availability and minimize downtime.
- Implement and enforce IT policies (Security, AUP, BYOD, Remote Work, Backup, Access Control) to comply with RHQ and Head Office IT standards.
- Ensure patching, antivirus, and endpoint security compliance according to corporate baseline security requirements.
- Coordinate with IT vendors on equipment procurement, maintenance agreements, and technical support.
- Provide first-line IT support to end-users and customers, perform initial troubleshooting, and coordinate with customer IT teams when issues are on the customer side.
- Perform scheduled backups (onsite/offsite), verify backup integrity, and prepare monthly backup reports in line with BCP/DR standards.
- Prepare monthly IT operation reports covering system health, incidents, IT assets, security compliance, and improvement plans.
- Act as the main IT contact point with Head Office / RHQ IT for requirement clarification, status reporting, follow-ups, and implementation of corporate IT standards.
- Maintain accurate IT asset inventory (hardware, software licenses, network devices).
- Lead site-level IT projects (installation, migration, upgrade, rollout) including planning, execution, and progress reporting.
- Prepare site IT budget and annual IT project plan, including requirement gathering, cost estimation, and budget proposal.
- Conduct IT security awareness training for employees and submit training summary reports to RHQ and Head Office IT.

REQUIRED WORK EXPERIENCE

- Bachelor's degree in information technology, computer science, or a related field.
- Minimum 3 years of experience as *'IT Support/IT Admin' or related position.
- Proven wxperience/knowledge of both on-premises and cloud-based systems is preferred.
- Strong knowledge of *Windows Server/Active Directory/Google Workspace.
- *Familiar with backup systems, network configuration, and basic cybersecurity practices.
- *Hands-on experience with troubleshooting hardware, printers, and user devices.
- *Intermediate level of English.
- Flexible and willing to work on irregular office hours, if needed (Occationally, i.e. server down, etc.)