JOB DETAILS

JOB DETAIL

1. Customer Technical Service
• Provide timely and effective technical assistance and troubleshooting support to customers.
• Promote ADMER™ and related products by delivering relevant technical data, presentations, and training.
• Establish and maintain strong, trust-based relationships with customers and other key stakeholders to facilitate information gathering and business growth.

2. Development Management
• Collect and analyze market trends, customer requirements, and feedback to identify development opportunities.
• Translate collected insights into clear product development targets, including specifications, timelines, and performance expectations.
• Collaborate closely with Sales, R&D, and other internal functions to drive new product development and enhancements aligned with market needs.

3. Internal Technical Support
• Serve as a technical assistance to the Sales team, providing product knowledge, material performance data, and application insights.

4. Sales Activity Support
• Participate in joint customer visits, discussions, and presentations to support Sales from a technical perspective.
• Help strengthen long-term customer relationships through consistent technical engagement and follow-up.
• Prepare technical documentation, reports, and proposals to support business discussions and customer evaluations.

REQUIRED WORK EXPERIENCE

• Bachelor’s degree (or higher) in Chemical Engineering, Polymer/Plastic Engineering, or Material Science
• 3–5 years of experience in the chemical, polymer, or plastics industry
• Hands-on experience in technical service or R&D, particularly with chemicals or plastic products
• Must possess a valid driving license, own a personal vehicle, and be willing to travel to upcountry customer sites.
• Intermediate level in English (spoken and written).