JOB DETAILS

JOB DETAIL

1. TikTok Shop Store Operations
* Manage daily operations including product listing, content optimization, pricing updates, stock management, and promotional setup;
* Plan and execute campaigns such as coupons, flash sales, and special events to support TikTok Shop growth;
* Monitor and analyze performance metrics (traffic, conversion rate, return rate, etc.) to drive store optimization and sales growth.
2. Lazada & Shopee Store Support
* Assist with daily operations of Lazada and Shopee stores to maintain consistent brand presence across platforms;
* Coordinate with marketing and platform teams for participation in major promotional campaigns.
3. Customer Service
* Handle pre-sales inquiries, post-sales support, and customer complaints across platforms;
* Help develop FAQ templates and customer response guidelines to ensure high satisfaction and efficiency.
4. Order Fulfillment & Logistics Coordination
* Liaise with warehouse and logistics providers to ensure timely order fulfillment and inventory accuracy;
* Proactively resolve order-related issues such as delays, out-of-stock, or customer complaints.
5. Market & Competitor Research
* Track competitors’ performance and promotional strategies across platforms;
* Provide regular reports and insights to improve store competitiveness and efficiency.

REQUIRED WORK EXPERIENCE

* Bachelor’s degree or above, preferably in Business, Marketing, E-commerce, or related fields;
* 1–3 years of experience in e-commerce operations, with hands-on knowledge of TikTok Shop; experience with Lazada and Shopee is a plus;
* Industry background in personal care, beauty, or daily consumer goods is strongly preferred;
* Fluent in Thai and English (spoken and written);
* Chinese language skills are a strong advantage (for internal coordination);
* Proficient in Excel/Google Sheets and comfortable working with e-commerce dashboards and backend systems;
* Strong attention to detail, self-motivated, and capable of multitasking in a fast-paced environment;
* Excellent communication and coordination skills across teams and departments.

Nice to Have
* Experience in TikTok Shop live commerce, influencer cooperation, or product seeding;
* Knowledge of Thai consumer behavior and ability to adapt product or content strategies accordingly;
* Familiarity with ERP systems, Shoplus, or platform seller centers is a plus.