JOB DETAILS

JOB DETAIL

• Oversee and take-over revenue optimisation schedule as necessary
• Evaluate and improve revenue optimisation process
• Recruit new employees as necessary
• Continuously train and improve ability of team in revenue management and general employee management
• Drive the development of an annual budget for top-line revenues, along with strategies to achieve. (Shared responsibility with DOSM) .
• Understand hotel competitive market and defined set; relevance to hotel based on market segments, location, price point, and positioning within the competitor set.
• Responsible for ensuring that effective strategies are in place, accurately executed and being adhered to by revenue generating departments. (Shared responsibility with DOSM)
• Responsible for driving hotel performance to achieve optimal results.
• Partner with sales team members to achieve optimal revenues through sales leads, bookings, placement, etc.
• Responsible for achievement of monthly key metrics: Budget, Forecast Accuracy, RPI. (Shared responsibility with DOSM) depending on market conditions and metric relevance as set by upper management.
• Drive development and execution of strategic pricing strategies and continuously improve strategy and process that is required to execute said strategy.
• Responsible for management of relationships between all OTA and distribution partners.
• Responsible for all inventory management tactics to optimise hotel results – room type stay patterns and sell-through ability, group blocks, etc.
• Responsible for effective communication with hotel-side front office and reservation team and staff to optimise room availability as related to inventory management.
• Responsible for forecasting – day by day, segment by segment and demand forecasting based on revenue management strategy required by upper management.
• Develop and implement effective transient & group pricing and selling strategies.
• Facilitate communication among all revenue team members to ensure all perspectives are considered and strategies understood.
• Ensure all relevant hotel departments and members of the sales team are adhering to all standard work.
• Optimise and distribution partnerships.
• Responsible for the successful implementation and continuous improvements in use of all revenue management related tools such as rms, rate shopping, parity, in-house BI tools.
• Responsible for the maintenance and uptime of said tools and managing all training documentation, training video, integration maps and relevant procedures.
• Responsible for reviewing cost-effectiveness of such tools.
• Build and provide reporting helpful to management; upper and property level.
• Attend and run necessary meetings required for the revenue optimization process.
• Propose and run meetings required for stakeholders in top-line revenue.
• Responsible for the training, development, growth and succession of the revenue department as per upper management’s direction for the company.

REQUIRED WORK EXPERIENCE

• Revenue management in Hotel business
• Skill: revenue management software (RMS) such as IDEAS, Duetto, EZRMS
• Fluency in English for communication with international vendors