JOB DETAILS

JOB DETAIL

• Maintain and grow the existing customer business and develop prospective customers to meet goals agreed with the Sales & M and Logistics Director.
• Provide a high level of application support to all existing applications / customer.
• Take initiatives for prospecting, contacting and converting prospects to customer and work in tandem with S&M team.
• Be actively involved in pre sales and after sales support.
• Conduct lab and process trials at customer end establish “Suitability To Use” viz a viz competition product.
• Follow- up and influence the evolution in standardization of lime & limestone applications with the customers.
• Coordinate on regular basis with production & QC team to ensure suitable material allocation to customer as per specific / application demand.
• Address QC related concerns / claims from customer on prompt basis in consultation with QC & production team and in coordination with SEM.
• Coordinate and understand the new innovative products and application concepts being developed and followed at Carmeuse global level to implement in the local industry (as and when needed).
• Participate fully in all assigned marketing Cross Functional Teams, and contribute actively to the development and execution of the industry / sector / market wise plans for the region.
• Build and maintain a database of specific requirement customer and application wise.
• Highlight all customer support requirements and ensure relevant resources are brought into play to resolve issues.
• Maintain active memberships and participation in relevant industry associations and technical support groups.
• Understand and report competitor strengths, weaknesses and activities.

New products/applications development
• Analyzes customer request
• Closely collaborate with production, laboratory, marketing experts and R&D to develop new products/application
• Participates to laboratory and pilot tests

Promotion activities
• Organize promotional actions – exhibitions, seminars, training, public presentations, etc.
• Publish - expert magazines articles, papers on conferences
• Create promotional media, leaflets, brochures, multimedia in consultation with application experts at group level.

REQUIRED WORK EXPERIENCE

• University degree (engineering or science disciplines preferred)
• Ideally 12 - 13 years with technical / after sales support from similar or chemical / additives / minerals or related industry.
• English knowledge (written and spoken)
• Willing to travel domestically and internally


NEEDED KNOWLEDGE
▪ Product & Technical application
▪ Pre & After Sales support, CRM.
▪ PC knowledge (Word, Excel, Power Point)