JOB DETAILS

JOB DETAIL

We are looking for a dedicated and personable Customer Service Representative to join our Customer Service team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction and loyalty.

- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process orders, returns, and exchanges according to company policies.
- Maintain customer records by updating account information.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Assist in training new customer service staff and sharing best practices.
- Contribute to team efforts by accomplishing related tasks as needed.
- Receiving orders from customer and distribute to factories.

REQUIRED WORK EXPERIENCE

- Bachelor’s degree in a related field.
- Over 3 years of proven customer service experience, preferably in a similar role.
- Familiarity with customer service software, databases, and tools.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Proficiency in written and spoken English. (Toeic 800 is preferred)
- Strong phone contact handling skills and active listening abilities.
- Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to remain calm and professional in stressful situations.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.