JOB DETAILS

JOB DETAIL

• Technical Support: Provide first-line technical support to end-users for hardware, software, network, and other IT-related issues, ensuring timely resolution.
• Training & Workshops: Conduct and deliver training programs, workshops, and tutorials to help internal users and customers enhance their understanding and proficiency in using IT systems.
• Training Design: Assist in designing and developing training materials and resources for end-users.
• On-Site Support & Travel: Be available for regular travel to provide on-site training services, as well as to support users at various locations.
• Project Support: Assist with the setup and support of IT equipment for specific projects, ensuring all technological aspects are operational and meet project requirements.
• Facilitate Communication: Act as a liaison between overseas developers and end-users (both internal and external), ensuring effective communication and a seamless transfer of technical information.
• Workshops/Webinars: Organize and conduct webinars or in-person workshops to educate internal users and customers on new software, system updates, and best practices.
• Team Coordination and Collaboration: Coordinate with internal teams to ensure smooth communication and workflow. Act as a liaison between IT outsourcing partners and other departments, following guidance from the project manager and stakeholders to meet project goals and deadlines.
• Take Completion: Capable of successfully completing assigned tasks and responsibilities.

REQUIRED WORK EXPERIENCE

• Male/Female age between 28-40 years old.
• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
• 3-5 years of experience in IT support or a similar role, preferably with experience in training or user education.
• Proven experience in designing and delivering training programs for end-users is a plus.
• Proficiency in Windows, MacOS, iOS and Android environments.
• Experience with Microsoft 365, including Outlook, SharePoint, and OneDrive.
• Knowledge of network troubleshooting, VPNs, and firewalls.
• Familiarity with ticketing systems for tracking support requests.
• Good communication skills in English (MUST).
• Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical users.
• Excellent problem-solving skills and ability to work under pressure.
• Ability to manage multiple tasks efficiently and prioritize based on urgency.
• Willingness to travel regularly for on-site support and training sessions.