JOB DETAILS

JOB DETAIL

Position: Project Coordinator
Team of 3-5 members
Main Responsibilty: Provide assistance and solve problem for both customers and internal operations of fleet management system.

Job Description:
1. Respond to customer inquiries via email and phone call and live chat with professionalism and efficiency.
2. Involve in the support operation flow to manage and follow-up incident/ticket information and communicate
with internal stakeholder to ensuring issues are resolved.
3. Analyze fleet management system to identify defect for improvement.
4. Work with stakeholders, customers, users to understand their requirements and user needs
5. Negotiate with stakeholders to make same understanding about specifications.
6. Manage product returns and claims.
7. Provide support and training and troubleshooting to stakeholder(technical user and non-technical user)
8. Provide accurate and clear information to customers, ensuring their issues are resolved promptly.
9. Develop and maintain documentation, including user manuals and training materials
10. Collaborate with development teams to ensure solutions are designed and implemented according to user
requirements.

REQUIRED WORK EXPERIENCE

1. Male/Female. Age between 25-30 years old.
2. Bachelor’s degree in Computer Science/Technology, Electrical Engineering or Engineering related field.
3. Minimum 3 years of experience in BA, SA, or implementing IT project
4. Proven experience in systems analysis or customer support with a strong preference for experience in
IT/Application software.
5. If have dirdct experience in software project management is an advantage.
6. If have knowledge of fleet management and/or GPRS tracking system is an advantage.
7. Required understanding of common SDLC or Agile Development.
8. Required excellent communication skills, both written and verbal, to effectively communicate with stakeholders at all levels (Both technical and non-technical audiences)
9. Intermediate level of English (If able to communicate in Japanese is an advantage).
NOTE: Hybrid work policy, depends on volume of work and company's regulations. (New members works in the office everyday during probation)