JOB DETAILS

JOB DETAIL

・CRM（Client Relationship Management）：
You will serve as the primary contact for clients' inquiries. Handling concerns and inquiries from clients

・Renewing contracts with existing clients:
You will be managing the renewal contract process. You may also negotiating terms and conditions that align with clients' needs and company's goal

・Identifying ”at-risk" clients annd develop strategies to retain them. Detecting risk of cancelation, and make strategies for avoiding cancelation of contracts

・Seeking for new opportunities for upselling and cross-selling within existing clients

・Tracking and analyzing each existing clients against key metrics to inform strategic decision

・Supporting product promotion activities by delivering product value to customers

Efforts toward customer success and subsequent operational support of new and existing Japanese customers based in Thailand, Singapore and SouthEast Asia and other regions.

・Conduct kickoff meeting with key personnel of customer (Clarification of introduction purpose, establishment of promotion structure and implementation schedule)
・Conduct training sessions (briefing sessions for users)
・Plan and propose operational rules.
・Propose usage of database for sales and marketing strategies, etc.
・Conduct periodic meetings for confirmation of operation status and area of improvement
・Propose improvement of functions/services to Product Development Department based on customer's feedback.
・Support product promotion by delivering product value to customers as new functions are being released
・Enhance customer satisfaction to ensure renewal of contracts and seek expansion opportunities.

REQUIRED WORK EXPERIENCE

【Must】
・English （Intermediate or Upper Intermediate level)
・Must have working experience in Japanese companies as a sales executive for at least 4 years

【Preferred】
・Technical support experience at Japanese IT Companies before
・Experience in B2B Consulting industry experience
・IT Consulting experience
・Japanese skill