JOB DETAILS

JOB DETAIL

- Design, build and analyze customer centric (VoC) metrics to create insights and recommendations for improving customer experiences.
- Plans and coordinates the initiation of research study protocol, and the establishment of operating policies and procedures.
- Promotes research capacity building among community-based organizations and student groups.
- Recruits, instructs, and coordinates research subjects as appropriate to specific study objectives and work scope.
- Plans and coordinates the staffing of research studies, to include the recruitment andadministration of research support staff, as appropriate to the activity.
- Monitors the progress of research activities; develops and maintains records of research activities, and prepares periodic and ad hoc reports, as required.
- To perform miscellaneous job-related duties as assigned.
- Ensures the smooth and efficient operation of research and data collection activities.
- Apart from direct research activities, the candidate must be flexible to support in coordinating and participating in other kinds of projects, such as workshops and training activities.

REQUIRED WORK EXPERIENCE

Qualifications;

- Thai Nationality. Any Gender and LGBTQ+ is opened
- Age 25 - 30 years old
- Bachelor's Degree in any related field and GPD 3.00 and above
such as Certificates of participation in seminars, training and short-terms courses, Career achievement, Non-career achievement, if any.

- 3+ years of experience in a related field (for Automotive Business)
- Voice of the customer analyst & analytics.
- English Language with TOEIC 800 + + or equivalent qualification
- Experienced in market research and research project coordination
- Experienced in the automotive and tech industry is a big plus
- Knowledge of Quantitative/Qualitative research techniques and methodologies.
- Hands-on experience in building data-driven models and dashboards. (E.g. PowerBI, etc.)
- Strong customer service and interpersonal communication skills.
- Strong market analysis skills, acute market insight, strong sense of innovation.
- Excellent Microsoft Office skills.
- Able to travel to get requirement from clients
- Long-term commitment to the company.
- Able to conveniently travel to Asoke conveniently