JOB DETAILS

JOB DETAIL

Efforts toward customer success and subsequent operational support of new and existing Japanese customers based in Thailand, Singapore and SouthEast Asia and other regions.

・Conduct kickoff meeting with key personnel of customer (Clarification of introduction purpose, establishment of promotion structure and implementation schedule)
・Conduct training sessions (briefing sessions for users)
・Plan and propose operational rules.
・Propose usage of database for sales and marketing strategies, etc.
・Conduct periodic meetings for confirmation of operation status and area of improvement
・Propose improvement of functions/services to Product Development Department based on customer's feedback.
・Support product promotion by delivering product value to customers as new functions are being released
・Enhance customer satisfaction to ensure renewal of contracts and seek expansion opportunities.

REQUIRED WORK EXPERIENCE

【Required experience】
・Japanese (Native or Business Level / N1)
・English (Conversational / Business Level)
・Corporate customer confrontation experience.
・Experience of confronting Japanese companies.
・Project management experience or account management experience (more than 4 years) after sales experience in the IT industry.
・Customer support and operation experience by using systems such as Salesforce and Gainsight, etc.
・Customer-oriented and high communication skills
・Product-oriented and interested in improving the service/product.
・ Strong will and passion to create and develop a new market who sympathizes with the company mission and values
・ Respect teamwork and cooperativeness: The organization is still small and initiatives other than your own work is welcome

【Welcome skill】
・ Technical support experience of IT products.
・ Experience of customer success manager of cloud services, intangible products.
・ IT consulting experience to large enterprises.
・ Experience in the B2B consulting industry (more than 3 years).