JOB DETAILS

JOB DETAIL

・Provide basic support for clients (e.g. Vendor account creation in the system)
・Provide technical support and answer questions from clients over the phone
・Support vendors of clients by answering questions and provide technical support over the phone
・Support invoice processing (e.g. scan, data entry, etc.) activities related to service
・Prepare feedback summary report for internal usage to improve service
・Attend external meetings together with Customer Success team to support English & Thai interpretation
・Apply necessary internal approvals (e.g. Item purchase, contract signing, etc.)
・Basic data compilation and report preparation of customer behavior and service usage for the Customer Success Team
・Translation of English documents to Thai for the Customer Success Team

REQUIRED WORK EXPERIENCE

【Required experience】
・English (Conversational / Business Level)
・Must have working experience of minimum 2 - 3 years
・Must have working experience at call center environment and/or customer support

【Welcome skill】
・Technical support experience of IT services.
・Experience of translation and/or interpretation.