JOB DETAILS

JOB DETAIL

Efforts toward customer success and subsequent operational support of new and existing Japanese customers based in Thailand, Singapore and SouthEast Asia and other regions.

・Conduct kickoff meeting with key personnel of customer (Clarification of introduction purpose, establishment of promotion structure and implementation schedule)
・Supporting customers who have completed onboarding phase and enhance usage for adoption.
・Developing a "Trusted Adviser" relationship with customer stakeholders and be focused to ensure that the customers leverage the service to achieve full business value.
・Focus on overall product adoption, identify growth opportunities and potential risks within customer's portfolio.
・Conduct periodic meetings for confirmation of operation status and area of improvement.
・Propose improvement of functions/services to Product Development Department based on customer's feedback and Thai regulations.
・Support product promotion by delivering product value to customers as new functions are being released.
・Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers.
・ Based on those best practices and success cases, educate the customer and employee through direct interaction, webinars and events.
・ Account management after onboarding support and seeking expansion opportunities such as upsells, obtaining referrals.

REQUIRED WORK EXPERIENCE

【Required experience】
・English (Conversational / Business Level)
・Must have general financial and/or accounting knowledge and/or skills.
・Experience of accounting and/or financial audit (Minimum 3 years)
・Project management experience and/or account management experience post-sales experience in the IT industry.
・Experience of customer success for cloud service vendors.

【Welcome skill】
・Japanese Skill(Preferred but not necessary)
・Project management experience and/or account management experience post-sales experience in the IT industry (software rather than hardware solution experience is preferable).
・Technical support experience of IT services.
・Experience of customer success for cloud vendors.
・IT consulting experience to large enterprises.
・Experience in the B2B consulting industry
・General financial and/or accounting knowledge and/or skills.
・Experience of accounting and/or financial audit (min 3 years)