JOB DETAILS

JOB DETAIL

● Exceptional relationship-building skills with a track history of creating long-lasting, beneficial alliances with clients.
● Confident with client interaction and challenging them when necessary, whilst maintaining a positive relationship. You have the ability to negotiate a compromise that benefits everyone alongside the client, on behalf of the team, as and when needed.
● Ability to act as the escalation point for your day-to-day clients for any issues within your teams, taking a problem-solving attitude and approach.
● The ability to adapt quickly, plan ahead and take your team with you.
● Help drive regular agency reviews with the client, ensuring that they effectively illustrate the agency's capabilities and successes in meeting client’s goals.
● The brand guardian - knowing what keeps your clients awake, knowing their competitors and keeping your teams up to speed on the latest trends and developments in their sectors.
● Data obsessed. Working closely with your strategic leads to make sure we are monitoring the performance of our work, spotting trends and optimising when needed.
● Assist in the development of key account plans that identify client needs, highlighting areas for support or new activities internally in order to help drive continued growth and client confidence.
● Working closely with your Client Partnerships Director to inspire, motivate, and mentor your teams and help them to achieve the account objectives.
● Oversee the execution of projects, working closely with your project directors to ensure the team are clear on the tasks at hand, that things are set up for success, that the finances are understood.
● Regularly review the WIP and understand the profitability of your account, working closely with your Client Partnership Director to manage your account P&L day to day.
● Spot opportunities for growth beyond what is briefed, looking at where you can cross-sell other company's services in order to drive incremental revenue and where more senior support is needed working with your Client Partnerships Director to open up these opportunities.
● Be well versed in the various comms opportunities across the marketing mix, including Paid Media and Measurement opportunities in social and digital, in order to support the team where there are knowledge gaps and help train them to be able to spot incremental opportunities.
● Directly line manage or indirectly manage all client service team members within your client portfolios, performing regular feedback loops on them.
● Collaborate with the team leaders in other departments (Strategy, Creative, Production, Project Management, Analytics/Insights, Media) to improve and execute on client deliverables, process, and output.
● Contribute to the continued growth and stability of the company, by being empowered to make decisions that are best for the company both today and tomorrow.
● The account cheerleader - Evangelising the work you are doing across the agency, keeping everyone informed and excited about the great work the team are doing on TikTok, driving relevant recognition, PR, awards etc
● Keep the company's values at the core of what you do, that restless energy and desire push boundaries and to do more, but also the ability to muck in with the team.

REQUIRED WORK EXPERIENCE

● A passionate social first marketeer who knows what it takes to build a modern brand
● 6+ years of relevant work experience in the media/ creative/ advertising agencies, including an account management experience in the Thailand advertising landscape.
● Knowledge of Business strategy, digital asset management, digital media planning, and buying.
● Proficiency in written, verbal, and presentation skills with Good command of English
● Strategic sales planning, pipeline management, relationship building, digital market knowledge, negotiation skills, presentation skills, and analytical skills.
● People management skill is needed
● Worked with teams in complex, multi-geography, multi-cultural environments.